How To Get Apple Gsx Account

Using Global Service Substitution (GSX)

Global Service Exchange (GSX) is Apple's single service, repair and order direction tool for Apple partners to provide service business organisation with Apple tree worldwide. GSX Web Services is a data exchange that enables partners to integrate their applications with GSX. OnSite helps you instantly access the GSX database for warranty and service parts lookups. You enter the serial number to look up and OnSite accesses the GSX database and returns the warranty status of the serial number and a list of parts that can be ordered for the equipment.

Lightspeed OnSite requires a GSX account to enable warranty and parts lookups. Apple tree recommends that y'all set up a new GSX account for doing OnSite GSX lookups. You must then request that the Can Admission Web Services privilege is added to this GSX business relationship by Apple.

Setting up GSX with OnSite

i. To request a GSX account

Create a unique AppleID to be used when accessing GSX. You tin utilize an existing Apple ID.
Employ for GSX access to your SoldTo account in GSX.
Verify that the Apple tree ID has access to GSX under your SoldTo.
Submit the request form to have API access enabled by selecting the Product surroundings. Make certain that the User ID entered is the same user ID created in the previous steps. Enter the GSX account info and specify the following in these fields:
- Environment: GSX Product. Practice not select GSXUT, which is the default option.
- APIs Required: PartsLookup, WarrantyStatus.
- In the Notes field include the words Lightspeed OnSite GSX Setup to ensure correct setup of your GSX account.

This GSX business relationship is shared by all users who practice Warranty Lookups, so you can choose to create a specific account for this purpose. The account must have the Can Access Web Services privilege enabled by Apple tree Service Provider Back up in order for OnSite to authenticate deeply to the GSX server.

2. To set up costs for service parts

You lot can configure OnSite to handle alternate costs for Apple service parts, especially for stock or exchange repairs. To do this, create Pricing Levels named Apple Stock, Apple tree Commutation, and Apple Warranty in the Pricing Level setup console, and select their checkboxes to enable an alternative cost for that level. For each of these levels, select the Use Pricing Level Cost selection from each pop-upwards menu, and make sure y'all select both checkboxes at the lesser of the Pricing Level Setup window.

3. To choose your GSX settings

In OnSite StoreMaster add Apple Service as a supplier.
In OnSite StoreMaster on the Tools card click Setup > Apple Reseller > GSX.
From the Apple Services Supplier menu select Apple Service.
From the Stock Pricing Level menu select the Apple stock price level y'all fix in Pricing Levels.
From the Exchange Pricing Level menu, choose the Apple tree exchange price level y'all fix in the Pricing Levels. This populates the alternate price and alternate cost yous have fix for the Apple Exchange and Stock Pricing Levels when you create a new product from Apple's parts list.
When you requested your GSX account with Apple, you received a certificate that you import here. In the Document are click Import and navigate to the document. You lot must also generate a individual key, and in that location will be instructions from Apple. In the Private Key are click Import and navigate to the key.
To test your connection, click Test Connection.

Using GSX

To set automated pricing

You can mark up the selling prices for stock pricing and Apple Exchange levels.

In OnSite StoreMaster on the Tools carte du jour click Set Selling Prices.
From Criteria choose Product Code to select which products are afflicted.
In the Action area cull the deportment for the pricing level you want to set.
Either click Apply to use the pricing change to the products in the database, or Rules to create a rule to use later. You can click the checkbox for the rule to get in alive so that it's applied as new products are created.

To handle costs for Apple tree service parts

Store the costs associated with Apple service parts as a pricing level price. Because the aforementioned Apple part tin can be associated with several costs such as warranty, commutation, and stock, we propose you to not enter a cost for the part in the supplier costs grid, and instead enter the cost manually on the purchase lodge, depending on the kind of repair information technology is. This gives you a level of control that helps prevent parts from existence mistakenly entered into your inventory with the wrong cost.

To handle GSX acquit-in repairs

In addition to performing a parts lookup, you lot tin can use OnSite to send parts orders to Apple's GSX database from a GSX buy order. Later on the parts order has been submitted, any tracking must be done straight in Apple's GSX system until the function arrives and is received on the buy order. You render Apple tree parts, whether through warranty or exchange, through GSX and not OnSite.

To create a GSX purchase lodge

Create an SRO and do a parts lookup for the Apple series number.
Add together the parts to the SRO:
- Search for the part straight via Part Description or Lawmaking.
- Alternately, search for the product the role is for, then select the desired role from that production's drop-down carte du jour. For case, if you're looking for a battery for an iPad Mini 3, search for the iPad Mini 3. From the drib-down menu, selectBattery Merely Price.
Click the Order push at the lesser of the SRO and save it.
Click the PO push at the bottom of the society to create a purchase social club for the parts and save the PO.

To create a GSX behave-in repair request from a purchase order

At the bottom of the PO click the Action gear and select Submit GSX Deport-In Repair.
In the GSX Carry-In Repair window ostend the tech ID for the technician associated with the repair.
Enter the fourth dimension and date when you received the Apple unit for repair.
Enter any relevant information in the Symptoms and Diagnosis tabs.
Click Lookup beside the part you are ordering to populate the CompTIA Lawmaking choices for that item.
From the value listing, choose your code.
Select the reason for the repair, then select a CompTIA Modifier to add details about the problem. Repeat steps half-dozen and vii for each part you are ordering.
If the part has been physically damaged, select the Abused checkbox.
After you select a CompTIA Code and Modifier for each office, click Submit. Inside seconds you receive a diagnostic code for each part and a reference number you tin apply to rails the case in GSX.
When the part arrives receive information technology on the appropriate buy order and then either reserve information technology to the order to have it displayed equally unavailable, or incorporate it into your repair and it will be removed from stock when y'all convert the SRO to an invoice.